Refund policy

Return and Refund Policy

Thank you for shopping at handbags.bd! We want you to love your new handbag. However, if you are not entirely satisfied with your purchase, we are here to help.

1. Conditions for Returns and Exchanges

To be eligible for a return or an exchange, please ensure that:

  • The item was purchased within the last 7 days.

  • The handbag is unused, unwashed, and undamaged.

  • The product is in its original packaging with all price tags, labels, authenticity cards, and dust bags intact.

  • You have the receipt or proof of purchase (invoice or order number).

⚠️ Important Note: For any claims regarding missing items, wrong products, or transit damage, we highly recommend recording a continuous unboxing video when opening your delivery package. This helps us fast-track your request.

2. Non-Returnable Items

Certain items cannot be returned or exchanged:

  • Items purchased during a clearance sale, flash sale, or under special discount offers.

  • Handbags that show visible signs of wear, scratches, or perfume scents after delivery.

  • Change of mind after the delivery rider has left (for Cash on Delivery).

3. Return & Exchange Process

If your item meets the conditions above, please follow these steps:

  1. Contact Us: Reach out to our customer support via Facebook Messenger, WhatsApp at [Your Phone Number], or email us at [Your Email]. Please include your Order ID and photos/videos of the item.

  2. Approval: Our team will review your request within 24–48 hours.

  3. Product Pickup/Send-back:

    • Inside Chittagong: We may arrange a reverse-pickup through our delivery partner (charges may apply), or you can send it back to our office.

    • Outside Chittagong: You will need to send the product back to our designated address via a local courier service (e.g., Pathao, Steadfast, Sundarban).

4. Shipping Costs for Returns

  • If the mistake is ours (e.g., wrong item sent, defective or damaged product), handbags.bd will bear 100% of the return and replacement shipping costs.

  • If you wish to exchange for a different color or model (subject to availability), you will be responsible for paying the courier charges for both sending the item back and receiving the new one.

5. Refunds

Once we receive and inspect your returned handbag, we will send you a notification regarding the approval or rejection of your refund.

If approved, your refund will be processed using the original method of payment within 5 to 7 working days:

  • Mobile Banking: Refunds via bKash, Nagad, or Rocket.

  • Cards/Online Banking: Refunds to your credit/debit card (actual reflection time may depend on your bank’s policy).

  • Cash on Delivery Orders: For COD orders, refunds will be sent via bKash/Nagad after verifying your account details.

Contact Us

If you have any questions about our Return and Refund Policy, please get in touch:

  • Hotline/WhatsApp: +8801841962448